Samples, lead times, MOQ, packing, quality checks, OEM files and after-sales — eleven questions, each answered with the figure we actually quote with.
It depends on what you need. A model we already stock, carrying the Made in China marking and our VIKUNO branding, ships in about 7 days. A neutral sample with no branding takes 10 to 15 days. A customised sample — new mould, printed colour box, or your artwork on the deck — takes 30 to 40 days. We confirm the exact date in writing before you pay the sample charge.
30 days from the deposit reaching us to production being completed, the same for scooters and tricycles. Loading, documents and sailing time come after that; we send the loading plan and the document list together with the production schedule.
Logo in AI, EPS, PDF or PNG — vector files print the cleanest. Colour box artwork or the dieline if you already have one. Decal artwork if the graphics are printed rather than moulded. If the model carries a music board, the audio file plus written confirmation that you hold the rights to it. And any label, barcode or warning text your market requires.
Yes. Send a sketch, a reference photo or a link to something similar. We come back with a sample plan that separates what can be done on an existing mould from what needs a new one, with the tooling cost and the lead time for each.
Yes. Samples are quoted separately at cost and the freight is charged at cost too. A sample is not a small order — it is the step where you check the deck height, the wheel sound and the finish before committing to a container.
That is what the golden sample is for. When you approve a sample we seal it: one piece stays at the factory, one goes to you, both signed and dated with the model, colour and carton details. Bulk is compared against it at the in-line check and again at pre-shipment inspection. If a material or a mould changes, we tell you before production starts, not after.
Two stages. An in-line check while the order is running, and a pre-shipment inspection once it is packed — normally AQL 2.5 for major defects and 4.0 for minor ones, with a photo report for every carton mark and every fault found. You are welcome to appoint a third-party inspector instead, or to attend the inspection yourself.
Yes — carton mark, barcode, warning text, pallet specification, and the inner box label if your retail channel needs one. Send the artwork and we return a proof for approval before anything is printed. Printing happens once; a wrong mark means the cartons are wrong.
Five things: the model or a photo, the quantity per model, the destination port, the packaging your market requires, and your target delivery date. If you already know your compliance requirements, send those too — they change which model we recommend.
No, and we do not claim to. VIKUNO is a sourcing partner: we buy from partner factories in Pingxiang, Hebei, and we coordinate product selection, order management, production follow-up, inspection and export. The factories and their production lines belong to the factories. What we control is the part before and after production — the specification, the schedule, the inspection and the documents.
Spare parts are not included with your order. Should any issues arise during use, please provide the product model, quantity, and supporting photos or a short video. If the issue is confirmed to be a manufacturing defect, we will send replacement parts with your next order or provide an equivalent credit toward that order. You will be in direct contact with a dedicated representative via WhatsApp. Warranty terms regarding structural components are specified individually for each model in the quotation.
Mass production runs 30 days from deposit to completion — the same for scooters and tricycles.